Privacy Policy

Who we are

Your New Team is a California sole proprietorship owned and operated by David Wilch. We provide AI employees that help businesses communicate with customers through supported channels such as phone, SMS, and other supported messaging experiences.

Website: https://www.yournewteam.com
Contact email: founderynt@yournewteam.com

Information we collect

We collect information needed to operate the service, support our customers, and improve how AI employees assist businesses. The information we collect depends on how you use Your New Team.

• Account and profile details you provide when you sign up or manage your business
• Business knowledge you teach the platform, such as services, hours, policies, and preferred ways of working
• Customer communication data handled through supported phone, SMS, and messaging channels
• Technical and usage information related to how the product is accessed and operated
• Support messages and related correspondence you send to us

Customer account information

When you create or manage an account, we may collect your name, business name, email address, phone number, login credentials, and related business settings. This information helps us authenticate access, deliver the service, and communicate with you about your account.

Business knowledge provided by customers

Customers may provide business information so AI employees can represent the company accurately. This can include service descriptions, pricing guidance, location details, operating hours, FAQs, policies, and other materials you choose to share.

We use this information to power your AI employee experience and to support configuration, quality, and customer service for your account. You remain responsible for the accuracy of the business knowledge you provide.

Customer communications

When your business uses Your New Team to communicate with end customers, we process communication content and related metadata needed to deliver the conversation, create summaries, support follow-up, and help you review what happened.

Depending on the channels you enable, this may include call details, message content, timestamps, contact information shared during the conversation, and outcomes such as appointment requests or escalation notes.

AI conversation handling

Our AI employees process conversation content to understand requests, respond helpfully, collect relevant details, and escalate when needed. Conversation handling is designed to support your business operations, not to sell personal information.

AI systems can make mistakes. Customers should review important outcomes and configure guidance so the AI employee operates within clear business boundaries.

Call recordings where enabled

If call recording is enabled for your account or required for a supported feature, we may store call audio and related transcripts or summaries. Recordings are used to provide the service, support quality review, assist with customer follow-up, and help resolve support issues.

Where recording is enabled, businesses are responsible for complying with applicable notice and consent requirements for their callers and operating locations.

SMS data where enabled

If SMS or other supported messaging is enabled, we process message content, phone numbers, SMS consent records, delivery status information, and related conversation history needed to send, receive, and manage those messages on behalf of your business.

Mobile information, including phone numbers and SMS consent records, will not be sold or shared with third parties or affiliates for marketing or promotional purposes. SMS consent is not shared with third parties for their marketing or promotional use. We will not share your SMS opt-in or consent with third parties for purposes unrelated to providing the messaging services you requested.

Information, including SMS opt-in or consent status, may be shared with service providers, telecommunications carriers, and other vendors only as necessary to provide messaging services and operate Your New Team, subject to the protections described in this Privacy Policy.

Where SMS messaging is enabled, we obtain consent before sending messages. We record that consent, including when it was given, the channel used, and related conversation or account context, so we can honor opt-in and opt-out choices.

Messaging is subject to carrier rules, applicable law, and our acceptable use requirements. Customers should only use messaging features for legitimate business communications.

How we use information

We use the information described in this policy to:

• Provide, maintain, and improve Your New Team services
• Operate AI employees across supported communication channels
• Authenticate users and protect accounts
• Generate summaries, alerts, and operational insights for customers
• Provide customer support and respond to inquiries
• Monitor reliability, prevent abuse, and secure the platform
• Meet legal, regulatory, and contractual obligations

Data security

We take reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Customers should protect account credentials, limit access to authorized team members, and notify us promptly of any suspected unauthorized access.

Data retention

We retain information for as long as needed to provide the service, support customer accounts, meet legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on the type of data, account status, and operational requirements.

When information is no longer needed, we take steps to delete it or de-identify it in accordance with our retention practices and applicable requirements.

Third-party providers

We use trusted service providers to help operate Your New Team. These providers may process information on our behalf for purposes such as hosting, communications infrastructure, AI processing, authentication, analytics needed to run the product, and customer support tooling.

We require providers that process information for us to do so under appropriate contractual and security obligations. We do not sell personal information.

Your rights and choices

Depending on where you live and your relationship with Your New Team, you may have rights to request access to, correction of, or deletion of certain personal information, or to ask questions about how your information is handled.

Business customers control much of the business knowledge and communication settings in their accounts. If you are an end customer of a business using Your New Team, please contact that business first regarding communications handled on its behalf.

To make a privacy request related to Your New Team, email founderynt@yournewteam.com.

Children's privacy

Your New Team is intended for business use. We do not knowingly collect personal information from children for the purpose of offering the service to them.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and post the updated version on this page. Continued use of the service after an update means you acknowledge the revised policy.

Contact information

If you have questions about this Privacy Policy or how Your New Team handles information, contact us:

Your New Team
Owned and operated by David Wilch
California Sole Proprietorship
Email: founderynt@yournewteam.com
Website: https://www.yournewteam.com